---
title: "Where do I find the necessary NavVis device credentials for the NavVis Desktop Processing Software installation"
slug: "where-do-i-find-the-necessary-navvis-vlx-and-m6-device-credentials-for-the-navvis-desktop-processing-software-installation"
description: "NavVis device credentials for NavVis Desktop Processing Software v.2.11 and above come from System Software Licenses in the NavVis Portal. Enter serial-number@device.navvis.com and a 12-character password; Account Administrators only."
tags: ["G11", "G10", "G9", "FAQ"]
updated: 2025-01-27T10:49:32Z
published: 2025-01-27T10:49:32Z
canonical: "knowledge.navvis.com/where-do-i-find-the-necessary-navvis-vlx-and-m6-device-credentials-for-the-navvis-desktop-processing-software-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Where do I find the necessary NavVis device credentials for the NavVis Desktop Processing Software installation

*Applies to: NavVis Devices, Desktop Processing software v.2.11 and above*

You can find all the NavVis System Software licenses credentials for your company in this [link](https://support.navvis.com/licenses/system-software-licenses/). For an installation, you only need to enter the credentials of one of your owned NavVis devices that has an annual license for NavVis Desktop Processing Software updates **and** an annual license for NavVis System Software updates. The credentials will look like this:

**<serial-number>@device.navvis.com <password>**

For example, G8-000@device.navvis.com <12 character password>

Only a company's Account Administrator within the NavVis portal has access to the licenses. You can find more information on the Account Administrator and other user roles in [this article](https://knowledge.navvis.com/v1/docs/how-to-manage-user-roles-in-the-navvis-portal).