---
title: "Upload of e57 failed - corrupted file"
slug: "upload-of-e57-failed-corrupted-file"
description: "Upload of an e57 file fails with 'java.io.IOException: Incomplete Multipart' after ChunkUploadServiceImpl starts a new upload. Verify the file opens in CloudCompare; strip spaces, apostrophes and non-UTF characters from the name."
tags: ["E57 File Upload", "File Integrity Check", "File Name Issues", "Troubleshooting", "upload to IVION"]
updated: 2025-11-05T13:21:48Z
published: 2025-11-05T13:21:48Z
canonical: "knowledge.navvis.com/upload-of-e57-failed-corrupted-file"
---

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# Upload of e57 failed - corrupted file

### **Issue description**

Upload of e57 file fails.

Check the log file for:

```plaintext
2019-10-10 10:21:50.691 /ts.iv INFO 27530 --- [tp1508646930-56] d.n.i.c.service.ChunkUploadServiceImpl : <VM_Empty_All_Cleaned_SCENE_Se57.e57>: starting new upload
```

```plaintext
2019-10-10 10:22:47.778 /ts.iv ERROR 27530 --- [tp1508646930-16] OAuth2AuthorizationRequestRedirectFilter : Authorization Request failed: org.eclipse.jetty.io.RuntimeIOException: java.io.IOException: Incomplete Multipartorg.eclipse.jetty.io.RuntimeIOException: java.io.IOException: Incomplete Multipart
```

## **Troubleshooting Procedure**

- To verify the integrity of your e57 file, try to open it in another software (e.g. CloudCompare). If the file is corrupted in some way, it won't be displayed in other tools.
- Check that the file name does not contain any non-UTF characters or spaces. Apostrophes and other characters will likely cause issues when included in the file name.