---
title: "Troubleshooting Upload Incomplete"
slug: "troubleshooting-upload-incomplete"
description: "NavVis IVION Processing blocks processing when raw scan data shows upload incomplete. Recopy the data from the device and upload again over a stable connection. Causes: dropped connection, sleep mode, closed browser, SSD unplugged."
updated: 2026-09-29T13:25:31Z
published: 2026-09-29T13:25:31Z
canonical: "knowledge.navvis.com/troubleshooting-upload-incomplete"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Upload Incomplete

Use this guide when IVION Processing shows an **upload incomplete** status for raw scan data.

## How IVION Processing validates uploads

After you upload raw scan data, IVION Processing checks whether the upload is complete. During this check, the data shows a **validating upload** status.

- If the check passes, the status message disappears.
- If the upload is incomplete, an **upload incomplete** status appears and you cannot process the dataset.

Wait for the upload to finish before you set up processing tasks. If you set up a task while data is still uploading and the upload fails, the task stays in **setting up** and never starts.

Data can be corrupt even when the **upload incomplete** status does not appear. Corrupt data causes the processing task to fail. If that happens, contact NavVis Support.

## How to fix the upload incomplete issue

1. Copy the data again from the NavVis device to your local computer.
2. Upload the data again over a stable internet connection.
3. Confirm that the **upload incomplete** status no longer appears.

If the status disappears, the issue is resolved. You can now process your data.

If the issue persists, contact NavVis Support at [support@navvis.com](mailto:support@navvis.com).

## What causes the upload incomplete status

The upload can fail if any of the following happen before the upload finishes:

- The internet connection drops.
- The computer enters sleep mode.
- The browser closes.
- The SSD or USB stick disconnects too soon.
- The computer turns off.

Refer to [How to prevent upload/download issues with IVION when the device goes into sleep or is locked?](/v1/docs/how-to-prevent-uploaddownload-issues-with-navvis-ivion-when-the-device-goes-into-sleep-or-is-locked)