---
title: "“Positioning is not enabled for the selected site” Error"
slug: "troubleshooting-template"
updated: 2025-11-05T13:54:19Z
published: 2025-11-05T13:54:19Z
canonical: "knowledge.navvis.com/troubleshooting-template"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# “Positioning is not enabled for the selected site” Error

## Issue description

NavVis IVION GO displays the following error message: “Positioning is not enabled for the selected site” when trying to find your position.

![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/582742be-93b5-4854-9d1f-35dd80fab752(1).png)

### Scope

NavVis IVION Go

## Troubleshooting procedure

Request that your instance administrator [create a visual index](https://knowledge.navvis.com/docs/setting-up-navvis-positioning#generating-a-visual-index) and restart the site.