---
title: "“Panorama image not found” Error"
slug: "troubleshooting-template-1"
description: "NavVis IVION Go shows “Panorama image not found” when switching from map view to panorama view. Check the internet connection, restart the app, then contact your instance administrator or NavVis Support."
updated: 2026-09-29T13:25:31Z
published: 2026-09-29T13:25:31Z
canonical: "knowledge.navvis.com/troubleshooting-template-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# “Panorama image not found” Error

## Issue description

IVION GO displays the following error message: “Panorama image not found error message” when trying to switch from map view to panorama view.

![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/3579421c-574f-4577-bda4-7e60eaa38941.png?sv=2026-02-06&spr=https&st=2026-10-14T07%3A25%3A32Z&se=2026-10-14T08%3A25%3A32Z&sr=c&sp=r&sig=YomcfjwVhrndZWRsn%2Bt0WEJ4SDCRCV%2BG7AP5xkqS3YY%3D)

### Scope

IVION Go

## Troubleshooting procedure

1. Check your internet connection and restart the app.
2. If the issue persists, contact your instance administrator. If you have confirmed that a panorama image is available, contact [NavVis Support](http://support@navvis.com).