---
title: "Troubleshooting Procedure for Point Cloud Cleanup"
slug: "troubleshooting-procedure-for-point-cloud-cleanup"
description: "Troubleshoot Point Cloud Cleanup tool errors with step-by-step solutions, from retrying operations to contacting support for persistent issues."
updated: 2026-02-18T12:55:45Z
published: 2026-02-18T12:55:45Z
canonical: "knowledge.navvis.com/troubleshooting-procedure-for-point-cloud-cleanup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Procedure for Point Cloud Cleanup

## Introduction

Use this troublshooting procedure if you encounter an error while using the Point Cloud Cleanup tool, for example the following:

**“Cleanup operation failed – Try running the operation again, if the error persists contact support.”**

## Procedure

### 1. Retry the Cleanup Operation

1. Re‑open the **Point Cloud Cleanup** tool.
2. Re‑run the same cleanup operation on the affected dataset.
3. Wait until the operation completes or fails again and note:
  - The exact error message
  - The time of the failure
  - The dataset / project name

If the operation succeeds on retry, no further action is required.

### 2. Revert Recent Cleanup Changes

If you recently edited the point cloud before the error appeared:

1. Open the **Point Cloud Cleanup** tool.
2. Use **Undo** to revert the last operation(s) step by step.
3. Alternatively, use the **Trash** (Delete) button to remove problematic cleanup elements (e.g., regions, selections, or tools you just applied).
4. After reverting, try the cleanup operation again.

This can help if a specific previous edit is causing the failure.

### 3. Check Dataset and Workspace

1. Confirm that the point cloud is fully available and not corrupted:
  - Verify the point cloud loads correctly in the viewer.
  - Check if other tools can use the same dataset without errors, such as Mark and Measure.
  - Check the integrity of the point cloud.
2. If possible, test the same cleanup operation on:
  - Another point cloud in the same project.
  - A copy of the affected point cloud.
3. If the error only appears on one dataset, note the dataset name and size.

### 4. Try a Simpler Cleanup Configuration

1. Reduce the scope of the cleanup:
  - Use a smaller selection area.
  - Disable optional filters / tools if configurable.
2. Run the cleanup on this smaller selection.
3. If this works, gradually increase the selection size or re‑enable options to identify what triggers the failure.

### 5. Collect Information for Support

If the error persists after the steps above, prepare the following before contacting support:

- Exact error message text (and screenshot, if possible)
- Date and time of the last failed attempt
- Project name and point cloud name
- Description of what you were trying to do:
  - Cleanup tool(s) used
  - Approximate selection size / area
- Whether the issue is reproducible on:
  - Other point clouds
  - Other projects
- Any recent changes:
  - Importing or updating point clouds
  - Software updates

### 6. Contact Support

[Contact NavVis Support](/v1/docs/help-and-assistance-1#rapid-issue-resolution) and include the information from step 5.

- Describe the problem and mention any error messages you received, for example: **“Cleanup operation failed – Try running the operation again, if the error persists contact support.”**
- Attach screenshots and logs if requested by support.