---
title: "Troubleshooting a failed data transfer from Cloud Storage to Instance Storage"
slug: "troubleshooting-a-failed-data-transfer-from-cloud-storage-to-instance-storage"
tags: ["Data Transfer", "Instance Storage", "Troubleshooting"]
updated: 2026-02-24T10:45:21Z
published: 2026-02-24T10:45:21Z
canonical: "knowledge.navvis.com/troubleshooting-a-failed-data-transfer-from-cloud-storage-to-instance-storage"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting a failed data transfer from Cloud Storage to Instance Storage

## Issue description

Once data has been successfully processed with NavVis IVION Processing, the data needs to be transferred from [Cloud Storage](/v1/docs/usage-metrics#cloud-storage) to [Instance Storage](/v1/docs/navvis-ivion-instance-storage). The procedure for transferring data is explained in [Adding Processed Data to Dataset Management](/v1/docs/adding-processed-data-to-dataset-management). However, if this process fails, use the following procedure.

> Note: For more reference see also [What is the difference between Instance Storage and Cloud Storage in NavVis IVION?](/v1/docs/difference-between-instance-and-cloud-storage)

## Troubleshooting Procedure

### 1 Verify that you have enough instance storage available.

1. Check the size of the file(s) you are transferring under **Data processing** > **Processed data**.
2. [Check the available instance storage](/v1/docs/navvis-ivion-instance-storage) under **Site setup** > **Dataset management**.
3. If your instance is running low on storage capacity, either delete some datasets from the database or purchase a NavVis IVION upgrade.

### 2 Restart your NavVis IVION Instance

> [!NOTE]
> **Note:** Before restarting an instance, make sure no data uploads or downloads are in progress.

[Restart the instance](/v1/docs/instance-management#stop-and-restart-instance) from the instance management screen in NavVis Cloud to reestablish any problematic connections.

### 3 Contact NavVis Support

If steps 1 and 2 are not successful, open a support case with NavVis Support. [Download the NavVis IVION logs](/v1/docs/how-to-extract-navvis-ivion-logs-for-navvis-support) for NavVis support so they can investigate any underlying errors.

## References

- [Adding Processed Data to Dataset Management in NavVis IVION](/v1/docs/adding-processed-data-to-dataset-management)
- [Checking the NavVis IVION Instance Storage](/v1/docs/navvis-ivion-instance-storage)
- [Instance Management](/v1/docs/instance-management)
- [Extract NavVis IVION Logs for NavVis Support](/v1/docs/how-to-extract-navvis-ivion-logs-for-navvis-support)

---

### FAQ

#### What should I do if the data transfer from Cloud Storage to Instance Storage fails?

If the data transfer fails, follow the troubleshooting procedure outlined in the documentation.

#### How can I verify if I have enough instance storage available?

Check the size of the files you are transferring under Data processing > Processed data and the available instance storage under Site setup > Dataset management.

#### What can I do if my instance is running low on storage capacity?

You can either delete some datasets from the database or purchase a NavVis IVION upgrade.

#### Is it necessary to restart my NavVis IVION Instance?

Yes, restarting the instance can help reestablish any problematic connections, but ensure no data uploads or downloads are in progress before doing so.

#### What should I do if the troubleshooting steps do not resolve the issue?

If the first two steps are not successful, open a support case with NavVis Support and download the NavVis IVION logs for their investigation.

Functionality that allows processing of data recorded by NavVis devices. Processing recorded datasets is necessary to be able to use the data in an application like NavVis IVION.

Site refers to a complex of one or more buildings displayed in a NavVis IVION instance. For example, the Munich Airport would be one site. An instance can contain multiple sites. Each site consists of one or more datasets.

A dataset is a piece of a site, the result of a continuous recording with a NavVis mapping device or the result of an imported point cloud. Datasets can contain panoramic images and point clouds.

A NavVis IVION instance is a copy of the NavVis IVION software running on a hosting server. An instance has a database which contains the associated datasets, users, and more. That data is accessible via the instance URL.