--- title: "The User Interface" slug: "the-user-interface" tags: ["Battery Status", "SSD Storage", "User Interface"] updated: 2026-04-21T13:42:37Z published: 2026-04-21T13:42:37Z --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt > Use this file to discover all available pages before exploring further. # The User Interface The User Interface (UI) is a touch screen that controls the features and functions of the device. The user interface provides the following functions: ![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-DJG7U4RL.png) - **Battery status**: Tap the battery icons to see details. The battery icons indicate the charge level of both batteries (each battery indicator turns red when the battery capacity drops below 20%). When the battery is empty, a warning indicator (!) appears on the battery icon to indicate it needs to be replaced, refer [here](https://knowledge.navvis.com/docs/checking-and-charging-the-batteries). - **SSD card storage:**Indicates how much storage space is available on your SSD in percentage. - **Wi-Fi:**Indicates status and strength of signal of the Wi-Fi. - **Help button:** Guidance on how to use the NavVis VLX and technical support information (see [Help Menu](/v1/docs/navvis-vlx-help-menu)). - **Settings button:**Tap here to adjust the system volume and camera settings, gain access to log information, and ability to exit the application. - **New dataset** (includes [Sensor Calibration](/v1/docs/calibrating-the-accelerometer-1) and dataset recording) - **Datasets** (preview Recorded datasets, see [Previewing datasets](/v1/docs/finish-scanning-1) on the NavVis VLX). ## NavVis VLX Help Menu From the NavVis VLX home screen, tap the Help button ![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1713963093132.png) at the top right of the screen to open the help menu. The following menu options are available: - About this VLX - Remote Support - Save Logs - Tutorial![Help section displaying options for device information, support, logs, and tutorials.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/vlcsnap-2026-02-18-17h38m40s807.jpg) ## About this VLX From the **About this VLX** screen, you can check the following: - The software version on the NavVis VLX. The version number indicates the official release, while the software packages it depends on are numbered independently. - The calibrated version. - The last calibration for the device with the date format dd.mm.yyyy. - Check for a [software update](https://knowledge.navvis.com/docs/updating-the-navvis-device-system-software-1) and install the update to the device. ![Overview of NavVis VLX system software and calibration details with user actions.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/vlcsnap-2026-02-18-17h45m43s782.jpg) ## Contacting NavVis Contact NavVis technical support with a precise description of the problem. 1. From the **Help** screen, click **Remote support**. 2. Contact NavVis technical support using one of the following methods: - Email: support@navvis.com - Call: ![Support contact information with a technician working on equipment and battery status displayed.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/vlcsnap-2026-02-18-17h45m55s264.jpg) - **+49 89 208 04 04 05** for support in English and German. - **+1 332 217 2420** for support in English (North America only). ## Remote Support It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and to check if there is a software or hardware issue on your NavVis device. To start a remote support session: - Connect the NavVis VLX to an ethernet port with an ethernet cable. - Make sure device’s batteries are fully charged. - From the **Help**screen, click **Remote Support**. - Click the **Remote support** button. The TeamViewer instance will launch on the NavVis VLX. - Provide the device specific ID and password shown in this window to NavVis technical support. ## Accessing Tutorials To access the tutorials, which describe best practices when using the NavVis VLX, perform the following steps: 1. From the **Help** screen, tap **Tutorial**. 2. From the **Tutorial overview** screen, tap one of the following tutorials: - Performing loop closures - Optimizing Point cloud capture - Capturing panoramic images - Capturing control points ![Tutorials for performing loop closures, optimizing point cloud capture, and capturing panoramic images.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/vlcsnap-2026-02-22-23h04m31s258.jpg) For further information about NavVis VLX best practices, tap **Read more**and scan the QR code. The NavVis VLX starter training opens. Tap **OK**to close the QR screen.![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1706602657442.png) --- ### FAQ #### What is the User Interface (UI) of the device? The User Interface (UI) is a touch screen that controls the features and functions of the device, referred to as the 'screen' in the User Guide. #### How can I check the battery status on the device? Tap the battery icons on the screen to see details about the charge level of both batteries. #### What does it mean if the battery icon turns red? If the battery icon turns red, it indicates that the battery capacity has dropped below 20%. #### How do I access the Help Menu on the NavVis VLX? From the home screen, tap the Help button at the top right of the screen to open the help menu. #### What options are available in the Help Menu? The Help Menu includes options such as About this VLX, Remote Support, Save Logs, and Tutorial. #### Can I contact NavVis technical support directly? Yes, you can contact NavVis technical support via email at support@navvis.com or by calling +49 89 208 04 04 05 for support in English and German, or +1 332 217 2420 for support in English (North America only). #### Is it possible to perform remote support on the device? Yes, remote support can be initiated by connecting the NavVis VLX to an ethernet port and following the steps in the Help screen. #### What tutorials are available for using the NavVis VLX? Tutorials available include Performing loop closures, Optimizing Point cloud capture, Capturing panoramic images, and Capturing control points. #### How can I check for software updates on the NavVis VLX? You can check for software updates from the About this VLX screen. Aggregate of data recorded during mapping with a NavVis mapping device. The data needs to be processed to be consumable by applications like NavVis IVION. A three-dimensional representation of an environment, made up of many points. A point is defined by x, y and z coordinates, and it may or may not contain RGB, an intensity value, and normals.