---
title: "Technical Support for Desktop Processing"
slug: "technical-support"
description: "Contact NavVis Support at support@navvis.com for desktop post-processing issues, attaching NavVis-diagnosis.log.gz and NavVis.log.tar.gz. Run navvis-diagnosis --all and send the dataset from /datasets_rec plus the /datasets_proc logs."
tags: ["Error message"]
updated: 2026-06-03T13:51:31Z
published: 2026-06-03T13:51:31Z
canonical: "knowledge.navvis.com/technical-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical Support for Desktop Processing

If you are experiencing issues with post-processing any datsets please provide the following to the NavVis Support:

- Step-by-step instructions on how to reproduce the problem, including any commands run.
- A diagnosis file (`NavVis-diagnosis.log.gz`) generated using the navvis-diagnosis tool and Global Log Files (NavVis.log.tar.gz) for your system. to use the tool run the following two commands:

```plaintext
navvis-diagnosis --all --output=NavVis-diagnosis.log && gzip --best NavVis-diagnosis.log
tar -zcvf NavVis.log.tar.gz /var/log/NavVis
```

- The Recorded dataset(s) from `/datasets_rec`.
- The log(s) from the `/datasets_proc/<dataset>/logs` folder in the corresponding dataset directory.

You can contact technical support at support@navvis.com

Aggregate of data recorded during mapping with a NavVis mapping device. The data needs to be processed to be consumable by applications like NavVis IVION.