---
title: "Support for fixing processing errors"
slug: "support-for-fixing-processing-errors-1"
updated: 2026-05-18T12:15:22Z
published: 2026-05-18T12:15:22Z
canonical: "knowledge.navvis.com/support-for-fixing-processing-errors-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support for fixing processing errors

If your processed data lacks geometric accuracy, such as having curved, doubled or overlapping walls, sections that are misaligned with adjacent datasets, or distorted regions, this may be caused by SLAM drift that occurred during the processing phase.

There isn't an straight forward method to resolve this, but the NavVis support team is available to assist. Typically, the support team can address the data quality problem within a few business days after receiving the necessary information/data. There are two alternatives:

- Please follow the steps on [https://support.navvis.com/support/createcase/](https://support.navvis.com/support/createcase/) to open a ticket with our Support team. Make sure you select **Processing** as the topic.
- Or you can contact us directly on [support@navvis.com](http://support@navvis.com)and send the following information:
  - Quality report of the processed and affected data, as explained here [https://knowledge.navvis.com/docs/downloading-processed-data?highlight=quality%20report](https://knowledge.navvis.com/docs/downloading-processed-data?highlight=quality%20report)
  - If applicable, please also include the control points file used in this processing and specify the EPSG system which was used.
  - datasets_rec folder in compressed format (ZIP) over an online file sharing medium of your choice. If you don’t have any, we can provide you with an upload link.
  - Screenshots and detailed explanation of the issue you are seeing.
  - Processing Task Details: Share the processing task details for the failed task as outlined in this guide: [https://knowledge.navvis.com/docs/downloading-data-processing-task-details.](https://knowledge.navvis.com/docs/downloading-data-processing-task-details.)
  - Access to Your IVION Instance: It would be helpful if you could set up a NAvVis user for your IVION instance. This allows NavVis Support to fetch all the necessary information directly (e.g., processing settings) and upload the results directly to your IVION instance for comparison. Use "support@navvis.com" as the user email. Detailed instructions can be found here: [https://knowledge.navvis.com/docs/creating-a-temporary-navvis-support-admin-user-and-sharing](https://knowledge.navvis.com/docs/creating-a-temporary-navvis-support-admin-user-and-sharing).