---
title: "Quoting"
slug: "quotingdoc"
updated: 2026-01-09T12:48:25Z
published: 2026-01-09T12:48:25Z
canonical: "knowledge.navvis.com/quotingdoc"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quoting

# Introduction

When contacting NavVis Support for a hardware service, such as inspection and maintenance, repairs, or a calibration, you may receive a quote if applicable.

# Initial Quote

If a repair is **partially or not covered by warranty**, a detailed repair quote will be issued**before the service process** and shipping coordination begin.****The initial quote will cover:

- Estimated **shipping costs** (based on your region)
- **Inspection & maintenance fees**
- **Approximate** pricing for repairs,
- **Calibration** costs (if required or requested)

You may find further information about Warranty coverage **here**.

# Processing the Quote

The initial service quote must be:

1. Reviewed
2. Signed
3. Returned to your assigned NavVis Support Engineer or Service Coordinator.

Only after this quote is returned will the **device service process and associated shipping coordination**be initiated.

Note: NavVis will not charge for any services or parts until the service quote has been signed and returned.

Service quotes are typically sent via DocuSign, but can also be sent via email.

## Quote Revision During a Service

Once your device is received at one of NavVis offices and its service begins, additional services or spare parts may be required (e.g., after inspection). In that case, the service quote may need to be updated.

### Quote Value Changes

| **Increase in Quote Value** | **Required Action** | **Service Status** |
| --- | --- | --- |
| **> 20% increase** | A new revised quote must be signed. | Service will be **on hold**until the revised quote is signed. |
| **≤ 20% increase** | NavVis will proceed with the service, a signed revised quote is not necessary. | Service will **proceed**in accordance with the NavVis GTC. |

For inquiries about service quotes, please reach out to our support team via email at support@navvis.com or through our [Support Portal](https://support.navvis.com/).