---
title: "NavVis IVION: Minimum Browser and Network Requirements"
slug: "navvis-ivion-minimum-browser-and-network-requirements"
description: "NavVis IVION supports current Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox; Internet Explorer is not supported. Test speeds at fast.com, try incognito, and check VPN or firewall rules if a black screen or lag persists."
updated: 2026-06-23T14:57:03Z
published: 2026-06-23T14:57:03Z
canonical: "knowledge.navvis.com/navvis-ivion-minimum-browser-and-network-requirements"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NavVis IVION: Minimum Browser and Network Requirements

This article lists the minimum browser and network requirements for a smooth NavVis IVION experience. If you experience slow or laggy performance, start here before contacting Support.

## Supported browsers

NavVis IVION requires an up-to-date, modern web browser. The following browsers are supported:

- Google Chrome
- Microsoft Edge
- Apple Safari
- Mozilla Firefox

> **Note:** Internet Explorer is not supported.

Keep your browser updated to the latest version to benefit from performance improvements and security patches. For instructions, see [How to update your browser](https://www.whatismybrowser.com/guides/how-to-update-your-browser/).

## Browser extensions and plugins

Browser extensions and plugins can interfere with NavVis IVION performance. If you experience unexpected behavior, open your NavVis IVION instance in a private (incognito) tab to rule out extension conflicts.

## Network requirements

NavVis IVION requires a fast and stable internet connection. The following factors can affect performance:

- **Connection speed:** A slow internet connection or high latency causes delays when loading data. This is especially noticeable on slower connections or in areas with poor network infrastructure.
- **Network stability:** Packet loss and network congestion reduce data transfer speeds between your device and the NavVis IVION server.
- **Server distance:** The physical distance between your location and the web server affects load times.

## Verify your connection

To confirm that your network meets the requirements:

1. Test your upload and download speeds at [fast.com](http://fast.com).
2. If speeds are low, switch to a different network (for example, a mobile hotspot or a private network) and retest.

## VPN and firewall considerations

VPN connections and strict firewall settings can degrade NavVis IVION performance. If you suspect either is causing issues, temporarily disable the VPN or switch to a network without strict firewall rules to test.

For detailed troubleshooting steps, see [Troubleshooting slow speeds with your NavVis IVION instance](https://knowledge.navvis.com/docs/troubleshooting-slow-speeds-with-your-navvis-ivion-instance).

## Contact Support

**Still experiencing issues?** If performance problems persist after verifying your browser and network setup, contact NavVis Customer Support at [support@navvis.com](mailto:support@navvis.com).

---

### FAQ

#### Why does NavVis IVION show a black screen in my browser?

A black screen usually indicates that your browser does not support WebGL or that hardware acceleration is disabled. To resolve this:

1. Verify that your browser is up to date and listed under **Supported browsers** above.
2. Enable hardware acceleration in your browser settings.
3. Open NavVis IVION in a private (incognito) window to rule out extension conflicts.
4. If the issue persists, see [Troubleshooting slow speeds with your NavVis IVION instance](https://knowledge.navvis.com/docs/troubleshooting-slow-speeds-with-your-navvis-ivion-instance) for additional steps.

#### Which browser works best with NavVis IVION?

NavVis IVION works best with modern web browsers. The following browsers are supported: Google Chrome, Microsoft Edge, Apple Safari, and Mozilla Firefox. Internet Explorer is not supported.