---
title: "NavVis Cloud instance management: admin user left the company"
slug: "navvis-cloud-instance-management-admin-user-left-the-company"
description: "Regain NavVis IVION instance management access after the admin user leaves: the login email is a unique ID, so use Forgot your password? at iv.navvis.com. Assign more global admins before that mailbox closes."
tags: ["Instance Management", "Troubleshooting"]
updated: 2026-09-29T13:25:32Z
published: 2026-09-29T13:25:32Z
canonical: "knowledge.navvis.com/navvis-cloud-instance-management-admin-user-left-the-company"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NavVis Cloud instance management: admin user left the company

## Introduction

### Problem description

A user whose email was used for IVION account has left the company, and you are not able to access the instance management interface.

### Scope

This applies to the NavVis Cloud login procedure.

## Troubleshooting procedure

The login email address is treated as a unique ID. In case an "admin-user" leaves the company, use the following workaround. The login email address needs to stay valid to receive emails (a reset or new password can avoid misuse of old employees)

1. On the [NavVis Cloud landing page](https://iv.navvis.com/login), click **Forgot your password?**
2. Enter the old (but still valid) email address of the "admin-user".
3. A new password to access the cloud page should be received for further use as the login.

---

### FAQ

#### How do I hand over IVION admin management when the main admin is leaving the company?

If the only admin user is leaving, the admin email address must remain valid so the company can still receive password reset emails. Go to [iv.navvis.com](https://iv.navvis.com/login), click **Forgot your password?**, and enter the departing admin's email. Use the new password to log in, then assign additional global admins before the email is deactivated. To change the account owner email, see [How to change NavVis Cloud account to another owner email address](https://knowledge.navvis.com/docs/how-to-change-navvis-cloud-account-to-another-owner-e-mail-address).