---
title: "Mobile Device Management"
slug: "mobile-device-management"
description: "Preconfigure NavVis IVION Go through Mobile Device Management so every user gets the same instance_url and support_email. Set it up in Microsoft Intune App Configuration Policies, with iOS XML and Android JSON templates."
updated: 2025-11-19T11:09:36Z
published: 2025-11-19T11:09:36Z
canonical: "knowledge.navvis.com/mobile-device-management"
---
> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Mobile Device Management
With Mobile Device Management, your company can preconfigure NavVis IVION Go to ensure all users have the same consistent, centrally-managed parameters. For example, you can pre-set an instance to open immediately when the app starts or select the default support email address.
> **Note**: Employees accessing a preconfigured NavVis IVION GO instance though MDM will still need to [log in](https://knowledge.navvis.com/docs/connecting-your-navvis-ivion-instance-to-navvis-ivion-go#credentials).
At the moment, it is only possible to configure one instance per company.
Follow this procedure to set up NavVis IVION Go with [Microsoft Intune](https://intune.microsoft.com/). If you need help setting up other MDM systems, ask your admin to contact NavVis support for assistance.
## Procedure
### In the Intune Administration Center
1. Create the configuration policy
- In **Apps**, open the **App Configuration Policies**
- Click **Create**, then **Managed Apps**
- Create your policy
1. Select NavVis IVION Go as the target application for this policy. This ensures the settings are only applied to this application.
1. Enter the configuration settings (instance URL and support email) using the [appropriate format](/v1/docs/mobile-device-management#ios).
1. Navigate to **Assignments** to choose the device and/or users the policy will be assigned to.
### Application Configuration
This is the configuration template and an example of the configuration expected by NavVis IVION Go. Make sure your MDM software delivers these values in this format for the automatic configuration to work.
#### Schema
```plaintext
{
"appConfigSchemaVersion": 1,
"properties": {
"instance_url": {
"type": "string",
"required": true,
"description": "Base URL of the NavVis instance",
"example": "https://navvisiviondemo.iv.navvis.com/"
},
"support_email": {
"type": "string",
"required": false,
"description": "Custom contact email for support",
"example": "support@navvis.com"
}
}
}
```
#### iOS
##### XML
Template
```plaintext
instance_url
support_email
```
Example
```plaintext
instance_url
https://navvisiviondemo.iv.navvis.com/
support_email
support@navvis.com
```
##### Configuration Designer
Select **Use configuration designer**, then input each key and value
#### Android
##### JSON
In the configuration designer, pick the keys and provide values.
Template
```plaintext
{
"kind": "androidenterprise#managedConfiguration",
"productId": "app:com.navvis.mdfa",
"managedProperty": [
{
"key": "instance_url",
"valueString": STRING_VALUE
},
{
"key": "support_email",
"valueString": STRING_VALUE
}
]
}
```
Example
```plaintext
{
"kind": "androidenterprise#managedConfiguration",
"productId": "app:com.navvis.mdfa",
"managedProperty": [
{
"key": "instance_url",
"valueString": "https://navvisiviondemo.iv.navvis.com/"
},
{
"key": "support_email",
"valueString": "support@navvis.com"
}
]
}
```
This is an example of the configuration policy:
##### Configuration Designer
1. Select **Use configuration designer,** then the **+Add** button.
1. Select the keys you want to use.
1. Fill out the configuration values.
### Deployment and Verification
1. Device check-in: after configuring, the target device will automatically receive the application installation command and configuration policy from Microsoft Intune.
2. Installation: NavVis IVION Go will automatically install on the device when the Required toggle is activated. Otherwise, the user must manually install the application through the Company Portal.
3. Configuration delivery: once NavVis IVION Go is installed, the App Configuration Policy sends the Key-Value pairs to the application.
4. Launching the application: NavVis IVION Go will automatically prefill the instance URL and proceed to the authentication.
### Monitoring Status
You can verify in Microsoft Intune that the app is installed and that the configuration policy was successfully delivered to the device.
1. In **Apps**, go to **All Apps**
1. Select NavVis IVION Go
1. Check the **Device Install Status & App Configuration**
- Device Install Status
- User Install Status
- App Properties
