---
title: "Instance Management"
slug: "instance-management"
description: "Manage your instance effortlessly: reset passwords, stop/restart, rename, and view subscription details all in one place. Access the Instance Management screen now!"
tags: ["Change password", "dashboard", "Deactivate", "Instance Management", "Log on", "pause instance", "Reset Instance Password", "Reset Password", "Restart an Instance", "Subscribe to Software", "Subscription Details", "uninitialize instance", "View Subscription Details"]
updated: 2026-01-21T12:58:12Z
published: 2026-01-21T12:58:12Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Instance Management Screen

The Instance Management Screen is where you can make changes to your instance. For example you can reset the instance or change the way software is updated and more.

## How do I navigate to the Instance Management screen?

1. To get to the Instance Management screen use your admin credentials and log into [https://iv.navvis.com](https://iv.navvis.com)
2. If you have more than one instance click the name of the instance from the Instance Slot Management screen.

![List of NavVis instances with expiry dates and online status for ACME Corporation.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1769000286935.png)
3. To view users who are related to you at the Instance level, click the **Users** button and you will see a list of people in your company who you are the Admin for and have access to the corresponding instance.

## Reset Instance Password

To retrieve a password:

1. Click the **Reset**button in the **Instance Management**> **Reset Instance Password**area.

![Instructions for managing NavVis IVION instances including options to go, reset, stop, and archive.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1761054286546.png)

## Stop and Restart Instance

To restart the instance:

1. Click the **Stop**button in the **Stop Instance**area.

![Instructions for managing NavVis IVION instances including options to go, reset, stop, and archive.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1761054354853.png)

A confirmation screen is displayed.

1. Click **Stop Instance**.
2. The instance will stop, wait a brief moment and the **Restart**button will display.
3. Click the **Restart**button in the **Restart Instance** area. ![Button to restart the NavVis IVION instance with instructions above.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/restart2png.png)

During the stop and restart process:

- No data is lost.
- Jobs processing in IVION Processing will not be affected.
- Uploads/downloads will be terminated.
- Jobs (e.g. map generation, etc.) will be terminated.

Refer below for a video showing the procedure.

[Stop_start](https://player.vimeo.com/video/921119395?badge=0&autopause=0&player_id=0&app_id=58479)

## Archive Instance

Click the **ARCHIVE INSTANCE** button to store your instance as an archive for up to 6 months.

![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1761042379392.png)

## Deactivate Instance

To deactivate an instance click on the **Deactivate**button.

![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1761306448737.png)

## View Instance Information

In the **Instance Information** area you can see the current information about your instance.

- Instance name.
- The URL of the instance.
- The geographical region that the instance resides.
- The maximum area.
- The maximum size in GB.
- The status of the instance (stopped, starting, started, online).

## Rename Instance

In the **Instance Information** area, you can change the name of your instance to adjust the welcome text string in NavVis IVION.

> [!NOTE]
> **Note:** changing the instance name does not change the URL.

1. Enter a new name for the instance under **Instance name**.
2. Click **Save**.

![Instance_Information_change_name(2)](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1713946299061.png)

## View Subscription Details

In the **Subscription Details**area you can see information on your current plan, the date of subscription renewal and how you can renew the plan.

## Instance Software Information

Under **Instance Software Information**, you can see the current software version and the software update settings. For more information on updating, see [Updating the Instance Software](/v1/docs/updating-the-instance-software)

![Software_updates](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/Software_updates.PNG)

## View Instance Status History

On the right side of the screen is the history of the status of your instance

![status_history](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/status_history.PNG)

The following table shows a description of each status

| Status | Description of status. |
| --- | --- |
| deploying | An instance is being created. |
| failed | An error occurred during instance creation. Please contact support. |
| online | Instance is available for use. |
| stopped | Instance has been manually stopped and the URL is not available. The instance can be started again. |
| restarting | When the machine that an instance is hosted on is restarting (On-Prem only) |
| unavailable | Instance is unavailable due to a technical issue. |
| starting | Instance is starting after it had been stopped. |
| stopping | Instance is being stopped. |
| expired | Instance subscription has expired. |
| deleted | Instance data has been erased |

---

### FAQ

#### How do I access the Instance Management screen?

You can access the Instance Management screen by using your admin credentials to log into https://iv.navvis.com/.

#### What steps do I need to follow to reset the instance password?

To reset the instance password, click the Reset button in the Instance Management > Reset Instance Password area.

#### What happens when I stop and restart an instance?

When you stop and restart an instance, no data is lost, jobs processing in IVION Processing will not be affected, but uploads/downloads and jobs like map generation will be terminated.

#### Can I rename my instance, and will it change the URL?

Yes, you can rename your instance, but changing the instance name does not change the URL.

#### Where can I find information about my subscription details?

You can find information about your subscription details in the Subscription Details area, which includes your current plan and renewal date.

#### What information can I view in the Instance Information area?

In the Instance Information area, you can view the instance name, URL, geographical region, maximum area, maximum size in GB, and the status of the instance.

#### What does the status 'failed' mean in the instance status history?

The status 'failed' indicates that an error occurred during instance creation, and you should contact support.

#### Is the instance available for use when it shows 'online' status?

Yes, when the instance status is 'online', it is available for use.

#### What should I do if my instance subscription has expired?

If your instance subscription has expired, you will need to renew your plan to continue using the instance.