---
title: "Inspection and Maintenance"
slug: "inspection-and-maintenance"
description: "NavVis Inspection & Maintenance service runs at the Munich, New York, and Shanghai Service Centers, recommended every one to two years for any NavVis device. Includes sensor cleaning, test mapping, and software updates."
updated: 2026-01-09T11:30:49Z
published: 2026-01-09T11:30:49Z
canonical: "knowledge.navvis.com/inspection-and-maintenance"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inspection and Maintenance

## Introduction

The Inspection and Maintenance service is a professional service available for all NavVis devices. This service is part of the broader NavVis Repair and Maintenance Services provided at the NavVis Service Centers in Munich, New York, and Shanghai.

The service is designed to ensure optimal performance, early detection of component wear or failure, and the long-term reliability of your NavVis Mobile Mapping System.

## Recommended Maintenance Frequency

NavVis recommends scheduling professional Inspection & Maintenance every one to two years to ensure long-term reliability of your unit. However, more frequent servicing may be necessary under certain conditions. Early servicing may be required if:

- The device is **used daily**.
- **Scratches** are visible on cameras or laser sensors.
- The device has suffered a **severe crash** or shows signs of multiple bumps.
- The device is regularly **shipped by air freight**.
- The device operates in **harsh environments**, such as areas with:
  - Excessive dust
  - High humidity
  - Elevated temperatures

If you’re unsure whether your device requires maintenance, feel free to reach out. Our **Support Team** or your **local NavVis reseller** can advise you on the appropriate maintenance schedule based on your usage conditions.

## What’s Included

Each Inspection & Maintenance service includes a thorough check of key system components, cleaning, test mapping, and the installation of available software updates.

**The standard service includes:**

- **Inspection for damages or component failures** that could reduce device performance or data quality.
- **Check of electrical components and connections**, as well as all mechanical parts.
- **Cleaning of sensors**, the interior of the device, filters, and device boxes.
- **Test mapping** to evaluate:
  - Device performance
  - Collision detection
  - UI responsiveness to user interactions and internal signals
- **Installation of available software updates**

Note: An active **System Software license** is required to install software updates.

## Service Execution

- Bookings must be made through your **local reseller** or directly via **NavVis Support**.
- During paid services, if any defects or damages are identified during inspection, a finalized **repair quote** will be provided, including:
  - Estimated **service hours.**
  - Required **spare parts.**