---
title: "Why is the NavVis IVION Instance a different version in the browser?"
slug: "in-browser-is-a-different-version-from-on-server"
tags: ["FAQ"]
updated: 2025-01-29T12:28:06Z
published: 2025-01-29T12:28:06Z
canonical: "knowledge.navvis.com/in-browser-is-a-different-version-from-on-server"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the NavVis IVION Instance a different version in the browser?

This is likely a cache issue, which can be solved by deleting the cache.

If the NavVis IVION Instance in the browser is not the same as the instance which is on the server, it is most likely a cache problem. Deleting the cache will solve this synchronization issue. A shortcut to delete the cache is to use "ctrl+shift+delete" for windows and "cmd+shift+delete" for mac.

A NavVis IVION instance is a copy of the NavVis IVION software running on a hosting server. An instance has a database which contains the associated datasets, users, and more. That data is accessible via the instance URL.