---
title: "How to set up NavVis Remote Support from the NavVis VLX screen"
slug: "how-to-set-up-navvis-remote-support-from-the-device-screen"
description: "Start a NavVis Remote Support session from the NavVis VLX screen so the support team can investigate a software or hardware issue. Turn the device on and connect it via ethernet, Wi-Fi, or hotspot first; video walkthrough."
tags: ["G11", "G10", "G9", "How to video"]
updated: 2023-12-21T09:58:07Z
published: 2023-12-21T09:58:07Z
canonical: "knowledge.navvis.com/how-to-set-up-navvis-remote-support-from-the-device-screen"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Set Up NavVis Remote Support from the device screen

It is often beneficial for the NavVis support team to remotely connect to your device for a deeper investigation and check-up if there is a software or hardware issue on your NavVis device.

This video shows you how to start a remote session from the screen of the device.

## Pre-requisites

Turn on your NavVis VLX and ensure that the device is connected to a stable network via ethernet, Wi-Fi, or hotspot.

## Procedure

[How to Set Up NavVis Remote Support from the Mapping UI](https://player.vimeo.com/video/892251208?h=85dba5ab42&badge=0&autopause=0&player_id=0&app_id=58479)

## Further support

If you still require further support, please contact support on [support@navvis.com](mailto:support@navvis.com).