--- title: "How to give feedback on blurring feature" slug: "how-to-give-feedback-on-blurring-feature" description: "NavVis IVION blurring errors, blur where no people are or people left unblurred, go to support@navvis.com with panoramas and screenshots. Retrieve cam0-cam3 files from /datasets_rec/dataset_ID/cam/." tags: ["Blur", "How to ..."] updated: 2026-09-29T13:25:31Z published: 2026-09-29T13:25:31Z canonical: "knowledge.navvis.com/how-to-give-feedback-on-blurring-feature" --- > ## Documentation Index > Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt > Use this file to discover all available pages before exploring further. # How to give feedback on blurring feature ## Feedback Request ### Product feedback request As we introduce new features or further develop functionality, we need to collect feedback from you, so that we can continue to develop, improve and produce products that work for your business. This section describes the following: - How you can give us overall feedback on IVION. - Which specific areas of IVION we would like feedback on. ### How can you give feedback? The easiest and quickest way is to send an email to [support@navvis.com](/docs/suppot@navvis.com). You can also contact your account executive, or your customer success manager. ## Feedback request: Blurring detection issues When reviewing your scanned images, if you notice any issues with blurring, for example: - There are areas blurred when there are no people in the image. - People or objects are not blurred when they should be. NavVis would like the following fedback information: - Panoramic images made with the device that are in the datset (unprocessed data). - Screenshots of the matching panoramas that have incorrect blurring. The following section describes the steps for retrieving data (cam files) that we can use for further developing and improving the blurring algorithm together with a proposed workaround for the issue. > [!NOTE] > **Note:** Your data will be shared with a third party software company, so by following these steps you agree to these terms. ### Data retrieval procedure To retrieve the cam files required, perform the following steps in the order shown: 1. Navigate to the IVION panorama location that contains the blurring error. ![Data_retrieval2](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/Data_retrieval2.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A06%3A55Z&se=2026-10-14T09%3A06%3A55Z&sr=c&sp=r&sig=yIC3WGEYj8m8dYJ%2BRpQhu1oghX93NHYOTa1LM76Sgds%3D) 2. Press **Ctrl+Shift+C** on the keyboard while viewing the IVION panorama in Google Chrome browser (other browsers have similar functionality). The "developer's console" will pop up on the left side, as shown here. ![Data_retrieval3](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/Data_retrieval3.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A06%3A55Z&se=2026-10-14T09%3A06%3A55Z&sr=c&sp=r&sig=yIC3WGEYj8m8dYJ%2BRpQhu1oghX93NHYOTa1LM76Sgds%3D) 3. Click the **Network** tab and the following screen is displayed. ![Data_retrieval4](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/Data_retrieval4.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A06%3A55Z&se=2026-10-14T09%3A06%3A55Z&sr=c&sp=r&sig=yIC3WGEYj8m8dYJ%2BRpQhu1oghX93NHYOTa1LM76Sgds%3D) 4. Press **Ctrl+R** on the keyboard to reload the entries. After a few seconds, the screen will display a list of network requests. ![Data_retrieval5](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/Data_retrieval5.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A06%3A55Z&se=2026-10-14T09%3A06%3A55Z&sr=c&sp=r&sig=yIC3WGEYj8m8dYJ%2BRpQhu1oghX93NHYOTa1LM76Sgds%3D) 5. Click on the entry **XXXXX-pano-tex-...**. located at the end of the list. 6. Click on the **Headers** tab. 7. Note the dataset ID where this panoramic image comes from and its corresponding number, you will need this later. ![Data_retrieval6](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/Data_retrieval6.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A06%3A55Z&se=2026-10-14T09%3A06%3A55Z&sr=c&sp=r&sig=yIC3WGEYj8m8dYJ%2BRpQhu1oghX93NHYOTa1LM76Sgds%3D) 8. The XXXXX will be the number of the panorama captured during the scan. In the example above, this is **00018** and the dataset ID is **2023-01-03_09.06.00**. 9. Connect the memory (SSD or USB-C Flashdrive) of your device to your computer. 10. Open the memory device, navigate to /datasets_rec//cam/ folder. 11. Upload the XXXXX-cam0, XXXXX-cam1, XXXXX-cam2 and XXXXX-cam3 files (that correspond to the dataset IDs you noted in step 7) to an online data sharing platform of your choice and share with the support team over [support@navvis.com](/docs/support@navvis.com) or contact us at the same email address. ### Workaround You can hide these panorama locations that contain blurring issues by right clicking on the image -> Hide current location. ![Data_retrieval1](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/image-1706276532341.png?sv=2026-02-06&spr=https&st=2026-10-14T08%3A06%3A55Z&se=2026-10-14T09%3A06%3A55Z&sr=c&sp=r&sig=yIC3WGEYj8m8dYJ%2BRpQhu1oghX93NHYOTa1LM76Sgds%3D) --- ### FAQ #### How can I provide feedback on IVION? You can send an email to support@navvis.com, or contact your account executive or customer success manager. #### What specific areas of IVION are you seeking feedback on? We are looking for feedback on overall functionality and specific features as we develop and improve the product. #### What should I do if I notice blurring issues in my scanned images? Please report the blurring issues by providing panoramic images and screenshots of the incorrect blurring. #### Is my data shared with third parties when I report blurring issues? Yes, your data will be shared with a third-party software company as part of the feedback process. #### What steps do I need to follow to retrieve cam files for feedback? You need to navigate to the IVION panorama location, use the developer's console, note the dataset ID, and upload the required cam files to a data sharing platform. #### Can I hide panorama locations with blurring issues? Yes, you can hide these locations by right-clicking on the image and selecting 'Hide current location.'