---
title: "How to retrieve NavVis IVION Logs for NavVis Support"
slug: "how-to-extract-navvis-ivion-logs-for-navvis-support"
description: "If you are encountering issues with your NavVis , the NavVis IVION logs are required for further investigation and troubleshooting."
tags: ["How to video", "Audit Logs"]
updated: 2026-09-29T13:25:31Z
published: 2026-09-29T13:25:31Z
canonical: "knowledge.navvis.com/how-to-extract-navvis-ivion-logs-for-navvis-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to retrieve IVION Logs for NavVis Support

If you are encountering issues with your NavVis IVION Instance, the IVION logs are required for further investigation and troubleshooting.

This video will show you step by step how to download the IVION logs.

## Procedure

Go to the **Instance Dashboard**>**Settings**>**Instance Configuration**

Scroll down to the end and click **Download logs** in the Troubleshooting section.

## Further support

If you still require further support, please contact support on [support@navvis.com](mailto:support@navvis.com).

A NavVis IVION instance is a copy of the NavVis IVION software running on a hosting server. An instance has a database which contains the associated datasets, users, and more. That data is accessible via the instance URL.