---
title: "How to exit the stuck Mapping UI"
slug: "how-to-exit-the-stuck-mapping-ui"
description: "NavVis MLX Mapping UI stuck with no exit option on the touch screen: attach a USB keyboard, using a USB-C hub for USB-A keyboards, and press Ctrl+Q. Windows+X or Alt then File / Quit also close it. NavVis Support fixes the cause remotely."
updated: 2025-10-13T13:48:49Z
published: 2025-10-13T13:48:49Z
canonical: "knowledge.navvis.com/how-to-exit-the-stuck-mapping-ui"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to exit the stuck Mapping UI

## Introduction

How to exit the mapping UI, when the UI has no option to exit via the touch screen using a USB keyboard.

## **Procedure**

1. Connect the USB keyboard to your device.

- For the NavVis VLX use the external USB-A port beside the handlebar. [Refer here for location.](https://knowledge.navvis.com/docs/locating-the-parts-of-your-navvis-vlx)
- For the NavVis MLX you need a USB-C hub if your keyboard only has a USB-A connector. [Refer here for location](https://knowledge.navvis.com/docs/locating-parts-navvis-mlx) ![NavVis MLX device interface displaying system software version and dataset options.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/stuck ui.png)

1. Exit Application

Use one the following to exit the device UI:

- By pressing **Ctrl+Q**
- By pressing “**Windows**“ key and press “**X**“ to close application
- By pressing “**Alt**“ key, and click “**File → Quit**“ from the top left menu bar: ![Menu options showing battery status and a camera error icon.](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/stuck ui2.png)

1. To fix the underlying issue on your device contact NavVis Support for a remote session.

Refer here for information on how to open a remote session: [**How to Set Up NavVis Remote Support from Ubuntu**](https://knowledge.navvis.com/docs/how-to-set-up-navvis-remote-support-from-ubuntu) , and send the remote connection ID/password to [support@navvis.com](mailto:support@navvis.com)