---
title: "How to download the device logs from a NavVis VLX"
slug: "how-to-download-the-device-logs-from-a-navvis-vlx"
description: "NavVis VLX device logs record all operations performed while the device is turned on, and support engineers may request them for troubleshooting. Includes a Get logs video walkthrough."
tags: ["G11", "G10", "G9", "How to video"]
updated: 2025-03-31T14:25:13Z
published: 2025-03-31T14:25:13Z
canonical: "knowledge.navvis.com/how-to-download-the-device-logs-from-a-navvis-vlx"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to download the device logs from a NavVis VLX

Support engineers might require the device logs for further troubleshooting. The device logs on the NavVis VLX record all operations performed while the device is turned on.

## Procedure

[Get logs](https://player.vimeo.com/video/1071051525?h=13557bd07d&badge=0&autopause=0&player_id=0&app_id=58479)

# Further support

For more information on logs refer [here](https://knowledge.navvis.com/docs/log-files-1).

If you still require further support, please contact support on [support@navvis.com](mailto:support@navvis.com).