---
title: "How to check inspect tabs and record a .har file"
slug: "how-to-check-inspect-tabs-and-record-a-har-file"
tags: ["How to video", "record a har file"]
updated: 2026-02-20T17:04:41Z
published: 2026-02-20T17:04:41Z
canonical: "knowledge.navvis.com/how-to-check-inspect-tabs-and-record-a-har-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to check inspect tabs and record a .har file

Instance logs might not be enough to troubleshoot errors in NavVis IVION. A support engineer may request a HAR file and screenshots of any error (red) messages that appear in the **Console** and **Network**tabs.

[How to Extract .har File for the NavVis Customer Support Team](https://player.vimeo.com/video/894528254?h=f2f4f529cd&badge=0&autopause=0&player_id=0&app_id=58479)

#### Navigating to the Console Tab in different operating systems

1. **Google Chrome:**

- Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac).
- Alternatively, press F12 and select the Console tab.

1. **Microsoft Edge:**

- Press F12 or CTRL + SHIFT + I (Windows).
- Navigate to the Console tab.

1. Mozilla Firefox:

- Use CTRL + SHIFT + K (Windows/Linux) or CMD + OPTION + K (Mac).
- Navigate to the Console tab.

1. **Safari:**

- Enable the Developer Menu (Safari > Preferences > Advanced > Show Develop menu).
- Then press CMD + OPTION + C.

1. **Opera:**

- Press CTRL + SHIFT + I and click the Console tab.

### **Taking a Screenshot:**

1. Open the console as described above.
2. Resize the console window if necessary to display all relevant content.
3. Take a screenshot:
  - Windows: Press PrtScn or use the Snipping Tool.
  - Mac: Use CMD + SHIFT + 4 to capture a specific area.
4. Save the image.

### **Sharing the Screenshot:**

- Attach the screenshot to an email or share it with the support team as instructed.
- By following these steps, you can provide the necessary details for troubleshooting effectively.

---

### FAQ

#### What should I do if instance logs are not enough to troubleshoot errors in NavVis IVION?

A support engineer may request a HAR file and screenshots of any error messages that appear in the Console and Network tabs.

#### How do I access the Console tab in Google Chrome?

Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac), or alternatively press F12 and select the Console tab.

#### What is the process to take a screenshot of the Console?

Open the console, resize the window if necessary, and then take a screenshot using PrtScn or the Snipping Tool on Windows, or CMD + SHIFT + 4 on Mac.

#### Can I share the screenshot with the support team?

Yes, you can attach the screenshot to an email or share it with the support team as instructed.

#### Is it necessary to enable the Developer Menu in Safari to access the Console?

Yes, you need to enable the Developer Menu by going to Safari > Preferences > Advanced > Show Develop menu before accessing the Console.