---
title: "How to check inspect tabs and record a .har file"
slug: "how-to-check-inspect-tabs-and-record-a-har-file"
description: "Support engineers may ask for a HAR file plus screenshots of red Console and Network errors when NavVis IVION instance logs are not enough. Console shortcuts for Chrome, Edge, Firefox, Safari and Opera, and screenshot steps."
tags: ["How to video", "record a har file"]
updated: 2026-09-29T13:25:31Z
published: 2026-09-29T13:25:31Z
canonical: "knowledge.navvis.com/how-to-check-inspect-tabs-and-record-a-har-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to check inspect tabs and record a .har file

Instance logs might not be enough to troubleshoot errors in IVION. A support engineer may request a HAR file and screenshots of any error (red) messages that appear in the **Console** and **Network** tabs.

[How to Extract .har File for the NavVis Customer Support Team](https://player.vimeo.com/video/894528254?h=f2f4f529cd&badge=0&autopause=0&player_id=0&app_id=58479)

#### Navigating to the Console Tab in different operating systems

1. **Google Chrome:**

- Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac).
- Alternatively, press F12 and select the Console tab.

1. **Microsoft Edge:**

- Press F12 or CTRL + SHIFT + I (Windows).
- Navigate to the Console tab.

1. Mozilla Firefox:

- Use CTRL + SHIFT + K (Windows/Linux) or CMD + OPTION + K (Mac).
- Navigate to the Console tab.

1. **Safari:**

- Enable the Developer Menu (Safari > Preferences > Advanced > Show Develop menu).
- Then press CMD + OPTION + C.

1. **Opera:**

- Press CTRL + SHIFT + I and click the Console tab.

### **Taking a Screenshot:**

1. Open the console as described above.
2. Resize the console window if necessary to display all relevant content.
3. Take a screenshot:
  - Windows: Press PrtScn or use the Snipping Tool.
  - Mac: Use CMD + SHIFT + 4 to capture a specific area.
4. Save the image.

### **Sharing the Screenshot:**

- Attach the screenshot to an email or share it with the support team as instructed.
- By following these steps, you can provide the necessary details for troubleshooting effectively.

---

### FAQ

#### What should I do if instance logs are not enough to troubleshoot errors in IVION?

A support engineer may request a HAR file and screenshots of any error messages that appear in the Console and Network tabs.

#### How do I access the Console tab in Google Chrome?

Press CTRL + SHIFT + J (Windows/Linux) or CMD + OPTION + J (Mac), or alternatively press F12 and select the Console tab.

#### What is the process to take a screenshot of the Console?

Open the console, resize the window if necessary, and then take a screenshot using PrtScn or the Snipping Tool on Windows, or CMD + SHIFT + 4 on Mac.

#### Can I share the screenshot with the support team?

Yes, you can attach the screenshot to an email or share it with the support team as instructed.

#### Is it necessary to enable the Developer Menu in Safari to access the Console?

Yes, you need to enable the Developer Menu by going to Safari > Preferences > Advanced > Show Develop menu before accessing the Console.