---
title: "Change NavVis Cloud account to another owner (E-mail address)"
slug: "how-to-change-navvis-cloud-account-to-another-owner-e-mail-address"
description: "For different reasons (position changes, employee leaves company, etc.), the customer can change an existing NavVis IVION account to another owner with another E-mail address, so that the new owner can manage the instance under that account."
tags: ["How to ..."]
updated: 2026-09-29T13:25:31Z
published: 2026-09-29T13:25:31Z
canonical: "knowledge.navvis.com/how-to-change-navvis-cloud-account-to-another-owner-e-mail-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to change NavVis cloud account to another owner (E-mail address)

## Introduction

### Purpose

For different reasons (position changes, employee leaves company, etc.), the customer can change an existing IVION account to another owner with another E-mail address, so that the new owner can manage the instance under that account.

### Scope

Solution applies to: NavVis Cloud instance management

## Procedure

This can be done directly in the existing NavVis Cloud account:

1. Log in the existing NavVis Cloud account:
2. Navigate to User details, follow as example:

![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/how-to-change-navvis-cloud-account-to-another-owner-e-mail-address-image-3wk1c27x.png?sv=2026-02-06&spr=https&st=2026-10-14T06%3A33%3A56Z&se=2026-10-14T07%3A33%3A56Z&sr=c&sp=r&sig=ufjZqesqRdiMLsDhvSBwksgTcwDNWjgFG7vOJ2%2F2yzA%3D)
3. Change the email to the new owner's name and address, then save, follow as example:

![](https://cdn.document360.io/bf174766-fa1a-4fe1-a4d7-b1db1e7cb996/Images/Documentation/how-to-change-navvis-cloud-account-to-another-owner-e-mail-address-image-bqzldr7b.png?sv=2026-02-06&spr=https&st=2026-10-14T06%3A33%3A56Z&se=2026-10-14T07%3A33%3A56Z&sr=c&sp=r&sig=ufjZqesqRdiMLsDhvSBwksgTcwDNWjgFG7vOJ2%2F2yzA%3D)