---
title: "Error 'data authentication failed for file certain.bag'"
slug: "desktop-processing-error-data-authentication-failed-for-file-certainbag"
description: "Re-copy the raw data or update the desktop processing software to the latest version. "
tags: ["Error message", "Troubleshooting"]
updated: 2025-02-03T10:44:58Z
published: 2025-02-03T10:44:58Z
canonical: "knowledge.navvis.com/desktop-processing-error-data-authentication-failed-for-file-certainbag"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Desktop processing error 'data authentication failed for file certain.bag'

### Issue description

During desktop processing the following error message is displayed

```plaintext
Verifying dataset...
Error: Data authentication failed for file: /media//datasets_rec/datasets_rec/2021-04-13_11.06.19/internal/bags/bag_2021-04-13-11-06-24_0.bag
ERROR: Verification failed.
```

### Scope

This procedure refers to NavVis On-Premise Desktop Processing

## Troubleshooting procedure

### 1 Raw data was not successfully copied

Copy the data from the original SSD to your workstation again, safely remove the SSD after copying and then reprocess the data.

### 2 Desktop processing software version is lower than the recorded system software version

Update the Desktop Processing software to the latest version, to avoid versioning issue in the post-processing.

Solid State Drive