---
title: "Creating a temporary NavVis support admin user and sharing"
slug: "creating-a-temporary-navvis-support-admin-user-and-sharing"
tags: ["How to video"]
updated: 2025-09-23T13:33:58Z
published: 2025-09-23T13:33:58Z
canonical: "knowledge.navvis.com/creating-a-temporary-navvis-support-admin-user-and-sharing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledge.navvis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a temporary NavVis support admin user and sharing

If you are having an issue with your NavVis IVION Instance or one of your NavVis IVION Sites, the support team can get admin access to your instance to investigate. Sharing temporary admin access is recommended when filing a support ticket.

## Procedure

[How to Create a Temporary Navvis IVION Admin User for NavVis Support](https://player.vimeo.com/video/892251077?h=f2fd0588c0&badge=0&autopause=0&player_id=0&app_id=58479)

**Granting Temporary Access to NavVis Support**

In certain situations, NavVis Support may request access credentials for your NavVis IVION Instance to investigate a specific issue or problem. As outlined in the video above, a temporary user can be created and shared with NavVis Support to facilitate this process.

To grant the NavVis Support Team access to your NavVis IVION instance follow these steps:

1. **Create a new user** via the **User Management** feature with the following details:
  - **User Name:** NavVis_Support
  - **E-Mail:** [support@navvis.com](mailto:support@navvis.com)
  - **Password:** Please choose a strong password
2. **Share the new user details** with NavVis Support. Your message should include:
  - **IVION Instance URL**
  - **Site/Project information**
  - **User Name:** NavVis_Support
  - **Password** (as chosen by you)

By following these steps, you enable the NavVis Support Team to efficiently diagnose and resolve any issues within your IVION instance.

## Further support

If you still require further support, please contact support on [support@navvis.com](mailto:support@navvis.com).

---

### FAQ

#### What should I do if I have an issue with my NavVis IVION Instance?

You can file a support ticket and share temporary admin access with the NavVis Support Team to help them investigate the issue.

#### How can I grant temporary access to NavVis Support?

You can create a new user with the username 'NavVis_Support' and share the access details with NavVis Support.

#### What details do I need to provide when sharing access with NavVis Support?

You should provide the IVION Instance URL, Site/Project information, the username 'NavVis_Support', and the password you chose.

#### Is it necessary to create a new user for NavVis Support?

Yes, creating a new user specifically for NavVis Support is recommended for security and access management.

#### What email should I use to contact NavVis Support for further assistance?

You can contact NavVis Support at support@navvis.com.

A NavVis IVION instance is a copy of the NavVis IVION software running on a hosting server. An instance has a database which contains the associated datasets, users, and more. That data is accessible via the instance URL.

Site refers to a complex of one or more buildings displayed in a NavVis IVION instance. For example, the Munich Airport would be one site. An instance can contain multiple sites. Each site consists of one or more datasets.